Petrus

NoQStore, a 24x7 digitized UnManned Convenience Store for groceries and FMCG products, sought to revolutionize retail with a self-service, human-free shopping experience. UXIndia was tasked to create a user-friendly mobile app enabling customers to enter the store, shop, and make payments seamlessly, all without the need for human interaction.

Redefining Retail Through Seamless Experiences

An UX research was conducted on the legacy application to assess the overall architecture in detail. This evaluation helped the team understand the usability problems and user pain points related to traditional retail experiences. Stakeholder interviews were conducted to gather insights from key stakeholders about business goals, target audience, existing challenges, and business value opportunities.

Our Solution

We developed a visual representation illustrating the application's architecture, intricately mapping out the hierarchy of pages and features. This detailed visualization not only facilitated a deeper understanding of the app's complexity but also served as a guiding framework for our design team. By creating this visual roadmap, we ensured a cohesive and user-friendly experience, allowing for seamless navigation and interaction throughout the application.

We analyzed data and made personas to understand users' needs, guiding our user-centered design. We mapped detailed user journeys, addressing various challenges, and used this insight for personalized designs. We created sketches exploring different layouts, focusing on intuitive product displays and easy navigation.

User-Friendly Design

We implemented a user-friendly onboarding process and seamless store entry. Our design prioritizes effortless shopping, allowing users to easily browse products, add items to their cart, and manage their funds conveniently. The checkout experience is optimized for smooth and secure transactions, ensuring a seamless and satisfying end-to-end shopping journey. By focusing on these elements, our high-fidelity design aims to provide users with an intuitive, efficient, and enjoyable retail experience.